what are the essential components of workplace citizenship? Critically argue the importance of at least three skills or values.

Question—Reflecting on your current or future workplace,
what are the essential components of workplace citizenship? Critically argue
the importance of at least three skills or values.

Introduction

In
nursing practice, the theme of citizenship in the workplace has gained immense
importance and popularity. Therefore, healthcare market and workplace
citizenship are the important concepts to improve the workplace behavior and
practices in healthcare setting.This essay elucidates myreflective learning
on workplace
citizenship and essential components of workplace citizenship at my current
work place as an Enrolled Nurse.Reflection is an active exploration of personal experiences(Driscoll
& Yegdich, 2006). In nursing practice, a competent nurse is adjusts to different
clinical contexts, and uses appropriate communication skills (Crisp &
Taylor, 2009), communication here being the process of transmitting thoughts,
feelings and attitudes via spoken, written and non-verbal means in order to
exchange ideas and construct meaning (Crisp & Taylor, 2009).The essay will examine why Communication, creativityandteamwork are the
three essential components of workplace citizenship in my workplace.

Workplace
Citizenship and its Essential Components

Workplace
citizenship mainly focuses on Communication, social responsibilities, and
teamwork, which promotes the growth of workplace citizenship (Yen & Teng,
2013). Current research stated that, workplace citizenship is highly beneficial
for the employees to improve their workplace behavior and follow their roles
and responsibilities to develop citizenship ability of the organization. (
Pavalache-Ilie (2014).

Workplace
citizenship is highly useful to improve the efficiency and effectiveness of
employee’s behaviors’ and their capabilities to handle more responsibilities;
so that a positive attitude can be developed among all and they can improve
their knowledge and work with more integrity and responsibilities to execute
social responsibilities practices in an effective manner (Ahmadi, Nami &
Barvarz (2014). Workplace citizenship is a significance factor to attain
competitive advantage and strengthen the creativity mean for a successful
nursing practice as they are directly related to the job and performance of the
employees and their responsible behavior towards their patient.

Communication as essential component of workplace citizenship

Communication
is one important skills and values of the workplace in healthcare setting
abilities for employees to communicate
encourage a teamwork. According to the study of Dunlop & Lee (2004),
these component is vital in healthcare environment, because without having an
understanding about these component, doctor and nurses relationship might be
jeopardise and that might affect patient-centred care.

Recent publication depicts communication as the most crucial
skill of skills. The author highlights that without effective communication;
there will be a lack of good performance
in the work place. ‘One of the most important skills that any person in an
organization needs is the ability to communicate. Without communication other
skills are less useful’ Dwyer (2003

Recent studies points out that even though you
are skilled in other areas, without communication, your skills are fail to be recognized as you fail to
communicate them effectively

Communication
is an exchange of feelings, ideas and information, whether by speaking,
writing, signals or behaviors.

Nursing is a profession that relies on
communication in order for outcomes to be achieved. It requires the interaction
of the staff to communicate effectively to make sure the patient receives the
best care possible.Poor communication
among patients and health professionals results in errors of judgement, and
inadequate patient assessments (Stein-Parbury, 2011).

Teamwork As Essential Component In
Healthcare workplace

In Healthcare Teamwork is defined as a dynamic process
involving two or more healthcare professional with complementary backgrounds
and skills, sharing common health goals and exercising concerted physical and
mental effort in assessing , planning, or evaluating patient care .The nursing profession requires effective team
work in order for patient care to be enhanced. For this to be achieved they
will need to collaborate with various members of the hospital department such
as physical therapists and other multidisciplinary team to perform patient
care, it is therefore essential for a nurse to have team work qualities.

Effective teamwork in healthcare workplace is very important
for many reasons ,but one of the most important reasons is to promote patient
safety .Today’s healthcare settings include workers from a different cultural backgrounds
,working together,team work play a vital roleso as to resolve conflict
that may occur due to language barrier as thesedifferences can pose a barrier to team development.

.
Effective team work in nursing can also promote job satisfaction. It will
improve quality care for the patients while increasing patient safety and will
also support new and inexperienced staff. Effective team work in the nursing
profession has also been proven to be cost and time effective.Health careworker should have a spirit of developing each other
through teamwork. Each care provider plays an integral role in the care of a patient, being
a nurse I work effectively with other multidisciplinary that care for patient
to meet the patients’ needs, For instance when a patient is admitted in my
unit, I work effectively with the attending doctor, to make the patient
comfortable and act as a direct liaison to the patient so as to know the
background and make a good referral to appropriate section. Empathy is another way, nurses must appear to
be empathetic with those in their care and communicate effectively with other
treating multidiscipline to ensure the safety of their patient and protect the
face of organization to patients and visitors.In
order to achieve optimum job satisfaction team nursing reduces stress in the
health care setting which is beneficial to the patients and colleagues.Job satisfaction can be
acquired by team members setting some goals and implementation. Team work
requires all members to have respect for one another, to have dignity and
maintain privacy in order for job satisfaction to be achieved without these
elements team work is deemed to fail. To gain job satisfaction a team should
always have mutual understanding of each other. When nurses work as a team it
is easier to break down the work load into small manageable parts and thus
provides a stress free environment. Successful team work will attain job
satisfaction by avoiding conflicts and non judgmental situations. Working as a
team provides nurses with the chance of
interacting and gaining knowledge from various members of the hospital
department and visitors; in turn nurses will feel a sense of accomplishment to
their job satisfaction (Maxwell, J.C.2002). Team work at any given time, should
exercise sincere and freely opinions for job satisfaction achievement. Teamwork in nursing, achieve good outcome and
job satisfaction,when a patient gets better, as a way of expressing their
appreciation some of them will send a card to the people involved in their
care, some of the appreciation can be expressed verbally and others with their
facial expressions such as smiling and as they are looking forward to be
discharged home.

Social Responsibility

Current research shows that
recognising the risk at the initial stage should be the key in preventing
patient harm, and sustaining a culture of trust between patients and health
professionals (Johnston, 2010).Social responsibility is the obligation an organization’s management team has towards
the interests and welfare of the society or community, that provides resources
and environment to not only survive but flourish.In other words, social
responsibility is the way healthcare organizations continue back to and takes
care of the community such aspromoting health,prevent illness of patients,retore health
and alleviate suffering.

Moreover,
the component of social responsibility as a core attribute of employability is
important for the workplace to promote the role of nurses in the community.

For instance
ACT health were I work,also contributed to the
community at large by sending volunter Nurses to West African countries to help
erradicate Ebola outbreak. This uphold the definition of social responsibility
and by providing free eye check for the pensioner and aged patients in the
area.

Conclusion

Based on the above discussion, it can be concluded
that Workplace citizenship mainly focuses on Communication, social
responsibilities, and teamwork, which promotes the growth of workplace
citizenship .This essay examines professional issues,
including social responsibility, communication, team work and critically argue
the importance of at least the above three skills.These three attribute are
essential skills and values that should be among the employees to promote
citizenship behaviour,and to work in a team with diversified people and
community members.

REFRENCES

Ahmadi, S., Nami, Y. & Barvarz, R. (2014). The
Relationship between Spirituality In The Workplace And Organizational
Citizenship Behaviour. Procedia – Social
and Behavioral Sciences, 114, 262 – 264.

Brown, D & Edwards, H. 2005, Lewis’s Medical-surgical nursing assessment and management of clinical
problems, Mosby, Elsevier Australia.

Crisp
& Taylor, 2005, Potter & Perry’s
fundamentals of nursing,Elsevier, Australia

Driscoll, J., &
[foreword by] Yegdich, T. (2006). Supported reflective learning: The essence of
clinical supervision? (Ch. 2). Practising
clinical supervision: A reflective approach for healthcare professionals (2nd
ed., pp. 27-50). Edinburgh, England: Bailliere Tindall.

Kelley, M. A., Connor, A., Kun, K. E., Salmon, M. E.
(2008).
Social Responsibility: Conceptualization and Embodiment in a School of Nursing
(Vol. 5, Iss. 1, Article 28

Pavalache-Ilie, M. (2014). Organizational citizenship
behaviour, work satisfaction and employees’ personality. Procedia – Social and Behavioural Sciences, 127, pp. 489 – 493.

Yen,
C. & Teng, H. (2013). The effect of centralization on organizational
citizenship behaviour and deviant workplace behaviour in the hospitality
industry. Tourism Management, 36,
401-410.

This is not a
pass. You need to address the following
issues and resubmit your work to me via email by 10am on Friday 27.2.15. All grades must be in by Friday 1pm.

Write in
paragraphs that are about 5 sentences in length and separated by a double
line space.
Write in a
formal and academic tone – do not use the word ‘I’
Proof read
your work for grammatical and spelling errors.
Mia

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