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Week 2 Assignment HC 405

Unit 2 Assignment – The Case of the Belated Lab Test, Part 1

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  • Due Sunday by 11:59pm
  • Points 70
  • Submitting a text entry box, a website url, a media recording, or a file upload

Instructions

  • Based on this unit’s readings and the online presentations, analyze the “Case of the Belated Lab Test” using the 4-step model described in Chapter 2 and Part I of this unit’s online presentation. You will be creating the first steps of a performance improvement plan for this case study.
  • The case is included below. The case study already describes the current flow of activities, so it may be helpful to make a list of the steps and who takes them. OPTIONAL: you can earn extra credit for including a flow chart of the steps, but the flow chart is not mandatory.
  • Introduction: Introduce what your analysis will include and what topics you will cover. Include a preview of your findings of performance opportunities.
  • Body: Be sure to address all of the following elements:
    • Create a brief description of the performance measures that are involved in this problem: Distinguish whether they are systems measures, process measures, or outcome measures? This is your “problem statement”.
    • Identify any internal and external customers that this situation affects.
    • Evaluate how satisfied each customer is with the current performance:
    • Construct a plan for how you would measure each customer’s expectations and whether they are satisfied with the current performance. Examine each customer’s requirements for the performance measure: what is each customer expecting? Describe at least two types of tools that you would use to determine their expectations and measure their satisfaction.
  • Conclusion: Summarize your findings and conclude with a list of performance opportunities that will need to be addressed by future work teams.
  • Your paper should be in APA style, with a minimum of three pages excluding cover and reference pages.
  • Optional: You may want to add a flow chart of steps described the case study process.
  • Include your textbook and any other references in proper APA style.

Assignment File(s)

The Case of the Belated Lab Test [Word Document]

Rubric

Unit 2 Assignment – The Case of the Blended Lab Test, Part 1

Unit 2 Assignment – The Case of the Blended Lab Test, Part 1
Criteria Ratings Pts

This criterion is linked to a Learning OutcomeContent
30.0 pts

Level 5

Demonstrates the ability to construct a clear and insightful problem statement/thesis statement/topic statement with evidence of all relevant contextual factors.

 27.0 pts

Level 4

Demonstrates the ability to construct a problem statement, thesis statement/topic statement with evidence of most relevant contextual factors, and problem statement is adequately detailed.

 24.0 pts

Level 3

Begins to demonstrate the ability to construct a problem statement/thesis statement/topic statement with evidence of most relevant contextual factors, but problem statement is superficial.

 21.0 pts

Level 2

Demonstrates a limited ability in identifying a problem statement/thesis statement/topic statement or related contextual factors.

 18.0 pts

Level 1

Demonstrates the ability to explain contextual factors but does not provide a defined statement.

 0.0 pts

Level 0

There is no evidence of a defined statement.

30.0 pts

This criterion is linked to a Learning OutcomeAnalysisPRICE-P
30.0 pts

Level 5

Organizes and compares evidence to reveal insightful patterns, differences, or similarities related to focus.

 27.0 pts

Level 4

Organizes and interprets evidence to reveal patterns, differences, or similarities related to focus.

 24.0 pts

Level 3

Organizes and describes evidence according to patterns, differences, or similarities related to focus.

 21.0 pts

Level 2

Organizes evidence, but the organization is not effective in revealing patterns, differences, or similarities.

 18.0 pts

Level 1

Describes evidence, but it is not organized and/or is unrelated to focus.

 0.0 pts

Level 0

Lists evidence, but it is not organized and/or is unrelated to focus.

30.0 pts

This criterion is linked to a Learning OutcomeWriting
5.0 pts

Level 5

The paper exhibits an excellent command of written English language conventions. The paper has no errors in mechanics, grammar, or spelling.

 4.5 pts

Level 4

The paper exhibits a good command of written English language conventions. The paper has no errors in mechanics or spelling with minor grammatical errors that impair the flow of communication.

 4.0 pts

Level 3

The paper exhibits a basic command of written English language conventions. The paper has minor errors in mechanics, grammar, or spelling that impact the flow of communication.

 3.5 pts

Level 2

The paper exhibits a limited command of written English language conventions. The paper has frequent errors in mechanics, grammar, or spelling that impede the flow of communication.

 3.0 pts

Level 1

The paper exhibits little command of written English language conventions. The paper has errors in mechanics, grammar, or spelling that cause the reader to stop and reread parts of the writing to discern meaning.

 0.0 pts

Level 0

The paper does not demonstrate command of written English language conventions. The paper has multiple errors in mechanics, grammar, or spelling that cause the reader difficulty in discerning the meaning.

5.0 pts

This criterion is linked to a Learning OutcomeAPAPRICE-I
5.0 pts

Level 5

The required APA elements are all included with correct formatting, including in-text citations and references.

 4.5 pt

Level 4

The required APA elements are all included with minor formatting errors, including in-text citations and references.

 4.0 pts

Level 3

The required APA elements are all included with multiple formatting errors, including in-text citations and references.

 3.5 pts

Level 2

The required APA elements are not all included and/or there are major formatting errors, including in-text citations and references.

 3.0 pts

Level 1

Several APA elements are missing. The errors in formatting demonstrate a limited understanding of APA guidelines, in-text-citations, and references.

 0.0 pts

Level 0

There is little to no evidence of APA formatting and/or there are no in-text citations and/or references.

5.0 pts

Total Points: 70.0

 

 

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