The objective of this examination is to give you an opportunity to effectively apply (1) the writing process as covered by all six study units and (2) the formats presented in this study unit. To do this, you’ll produce the following three types of business writing using standard written conventions

The objective of this examination is to give you an opportunity to effectively apply (1) the writing process as covered by all six study units and (2) the formats presented in this study unit. To do this, youâ€ll produce the following three types of business writing using standard written conventions

business writing

Paper details

The objective of this examination is to give you an opportunity to effectively

apply (1) the writing process as covered by all six study units and

(2) the formats presented in this study unit. To do this, youâ€ll produce

the following three types of business writing using standard written conventions

for American English. Youâ€ll create all of these items in Word,

without the use of templates or email programs, and submit the three

required items in ONE document:

• One business letter

• One interoffice memorandum

• One email

Background

Assume that youâ€ve worked for the last five years as an administrative

assistant for the Human Resources Department of Broadworth General

Hospital. The Director of Human Resources, Miriam Hopkins, has charged

you with organizing a two-hour training seminar to be attended by the

hospitalâ€s 20 office supervisors. The seminar should cover sexual harassment

and unlawful discrimination in the workplace.

For the last 20 years, the hospital has contracted all training through the

nationally acclaimed Wydade Consulting Services. Jeremy Dittmer,

employee relations specialist, is manager of the local branch of Wydade.

He requires a three-month advance notice regarding any training

Broadworth needs so he can supply an appropriate trainer and any

materials that may be required. This is the first time youâ€ve dealt

directly with Mr. Dittmer.

You must also make all necessary arrangements for the seminar, including

time, date, a room at the hospital for training, any resources the

trainer needs, any materials those who attend might need, and light

refreshments for a 15-minute break.

Process

Adhere to the following outlined process when writing your exam.

Planning

1. Brainstorm to create the necessary details youâ€ll need to include your letter,

memo and email; for example, the mailing addresses for the hospital

and consulting firm, the dates, the kinds of training materials, the seminar

schedule, and so on.

Drafting

2. Using either full block or modified block, draft a letter to Mr. Dittmer to

set up the seminar. Your letter must have at least two paragraphs and at

least eight complete sentences. Include the following items in your letter:

a. Thanks for the companyâ€s reliable support

b. An explanation of the training need and any special topics to cover

c. A request for a trainer to teach the seminar

d. A request for a list of resources the trainer will need

3. Draft an interoffice memorandum to Miriam Hopkins, the Director of

Human Resources:

a. Assume that youâ€ve received confirmation from Jeremy Dittmer for the

date, time, and materials needed. The trainer he has assigned is Deb

Walker (email: Deb.Walker@wydadecs.com).

b. Outline the arrangements youâ€ve made, providing explanations as

needed. Your goal is to assure her that youâ€ve covered all of the

details.

c. Invent any additional details as needed.

4. Using your word processing program, draft an email of at least four complete

sentences to Deb Walker, the designated trainer:

a. Confirm the arrangements for the seminar, providing only the information

she needs to arrive at the right place at the right time.

b. Copy both Mr. Dittmer (Jeremy.Dittmer@wydadecs.com) and Ms.

Hopkins (m_hopkins@BroadworthGH.org).

c. Create an appropriate email business address for yourself and include

it after the signature block.

5. Set all three items aside for at least 24 hours.

Revising

6. Review the letter, memo, and email as you answer the following questions:

a. Have I applied the revision, editing, and proofreading strategies

taught in this and previous units?

b. Do my letter, memo, and email include an appropriate beginning,

middle, and end?

c. Have I used the formats shown in the study unit for each type of

correspondence?

d. Have I included all of the necessary parts, like company letterhead,

a simulated signature in the letter in italics or a script font, a heading

for the memo, To/Cc/Subject lines for the email, and so on?

d. Have I used either the full block or modified block format for the letter?

7. Make sure your work matches the evaluation criteria below.

8. Edit and proofread your work at least one more time before submitting

it for evaluation. Use your computerâ€s grammar and spell checks cautiously.

Not everything the computer suggests is correct, particularly

for the purpose and audience.

EVALUATION CRITERIA

The school will use the following criteria to evaluate your two paragraphs.

Be sure youâ€ve revised and edited your work after reviewing these guidelines.

• Content and Development (50 points)

The student has effectively combined information from the background

material with insightful details of his/her own to communicate to the

designated audience for the required purpose. Those details are knitted

together with reasonable, concise explanations. If the student used

bullet points as an organization tool, he/she has provided a sufficient

introduction to make the purpose and information of the list clear.

The student has developed the main idea of each paragraph in a logical

direction. Each paragraph flows naturally into the next without blurring

the main ideas. Details fit naturally where placed. The student effectively

used connective wording to weave information and explanations

into a cohesive whole.

Letter: 20 points

Memo: 20 points

Email: 10 points

• Voice and Word Choice (15 points)

The studentâ€s letter, memo, and email maintain a single point of view with

appropriate pronouns and verbs in active voice. The student used a formal

tone in my communications with Mr. Dittmer and the trainer. The

studentâ€s tone and voice give an engaging flavor to the message; theyâ€re

appropriate for both the audience and purpose.

Each word works smoothly with the other words to convey the intended

message in a precise, appealing, and original way. The words the student

has chosen are specific, accurate, and energetic. The student didnâ€t use

slang, cliches, or jargon.

Letter: 5 points

Memo: 5 points

Email: 5 points

• Conventions and Sentence Fluency (15 points)

The student has demonstrated a skillful grasp of standard writing conventions

for American English, using correct grammar, usage, punctuation,

capitalization, and spelling. The studentâ€s sentences are well written with

varied length, type, and structure to give each paragraph a sense of controlled

yet graceful movement. When read aloud, the studentâ€s writing

exhibits a natural, pleasant rhythm.

Letter: 5 points

Memo: 5 points

Email: 5 points

• Format (20 points)

Iâ€ve correctly applied the formats shown in the study unit for a letter,

memo, and email, along with the standard formatting requirements for

the course.

Letter: 5 points

Memo: 5 points

Email: 5 points

Header and general format: 5 points

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