Healthcare Quality:
(The impact of communication between physician and patient on the outpatient
service)
Good communication between a physician and a patient is necessary for the
former to understand and appropriately treat a problem that brings the latter to the
hospital. The physician-patient communication includes information exchanging
assisting patients in self-management of their conditions managing uncertainty and
emotions making decisions and improving the physician-patient relationship.
Moreover adequate physician-patient communication has been linked to positive
health outcomes. The purpose of this research is to explain the impact of
communication between physician and patient on the outpatient service and
healthcare quality in general.
Literature Review
A literature search was carried out using two separate databases: PubMed and
Google Scholar. The key terms quality impact or outcome were explored together
with physician and patient communication or outpatient communication. After
collecting all the relevant publications every book/article was read thoroughly to
obtain its contents. The main ideas are presented below.
Effective communication between a doctor and a patient can assist in
improving the latter emotions understanding of medical information and getting
information on patients requirements perceptions and expectations. Patients who
consider their communication with physicians as effective are more likely to be
contented with their outpatient visits willingly share relevant information for proper
diagnosis of their conditions and adhere to advice and treatment (Arora 2003;
Stewart 1995). The concurrence of patients and physicians about the type of
treatment and the need for follow-up is closely associated with the recovery process
(Stewart Brown & Donner 2000). Moreover productive communication has been
shown to have a strong connection with a sense of control and ability to tolerate pain
among patients suffering from chronic conditions. Patients having good
communication with their doctors also exhibited psychological adjustment and better
mental health. Little et al. (2001) found that effective communication between
physicians and patients also leads to lower cost of individual medical visits and fewer
referrals.
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