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Question 1
Research shows that the most effective supervisors and managers spend __________ more time listening than speaking.
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40% |
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[removed] |
60% |
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[removed] |
50% |
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[removed] |
55% |
5 points
Question 2
Which of the following is NOT one of the common critical mistakes to avoid when you try to influence change?
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formCheckList.addElement(new Check_Answer({ref_label:”2″,name:”mc-ans-_101772794_1″})); [removed] |
Acting without seeking input |
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[removed] |
Discussing the situation with your co-workers |
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[removed] |
Becoming impatient |
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[removed] |
Trying to change too much too fast |
5 points
Question 3
Which of the following is NOT one of the nine elements of a safety management system?
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formCheckList.addElement(new Check_Answer({ref_label:”3″,name:”mc-ans-_101772795_1″})); [removed] |
Management leadership and commitment |
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[removed] |
Analyzing the work and the workplace periodically |
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[removed] |
Hazard recognition, evaluation, and control |
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[removed] |
Training and orientation |
5 points
Question 4
Communications can be classified via four methods. Which of the following is NOT one of these methods?
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formCheckList.addElement(new Check_Answer({ref_label:”4″,name:”mc-ans-_101772796_1″})); [removed] |
Listening |
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[removed] |
Verbal |
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[removed] |
Nonverbal |
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[removed] |
Written |
5 points
Question 5
What form of communication is best to use in the majority of situations that will arise on the job?
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formCheckList.addElement(new Check_Answer({ref_label:”5″,name:”mc-ans-_101772797_1″})); [removed] |
Filter free interaction |
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[removed] |
One-on-one, positive reinforcement |
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[removed] |
Oral, then written, followed by feedback |
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One-on-one and face-to-face |
5 points
Question 6
Incidence rate is calculated by multiplying the number of injuries and illnesses by __________.
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formCheckList.addElement(new Check_Answer({ref_label:”6″,name:”mc-ans-_101772798_1″})); [removed] |
50,000 |
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[removed] |
100,000 |
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[removed] |
150,000 |
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[removed] |
200,000 |
5 points
Question 7
The typical manager spends about __________ of the workday communicating.
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formCheckList.addElement(new Check_Answer({ref_label:”7″,name:”mc-ans-_101772799_1″})); [removed] |
40% |
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[removed] |
50% |
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[removed] |
60% |
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[removed] |
70% |
5 points
Question 8
In the discussion on “Communication Filters,” the author of your textbook lists three of the most common filters. Which of the following is NOT one of these filters?
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formCheckList.addElement(new Check_Answer({ref_label:”8″,name:”mc-ans-_101772800_1″})); [removed] |
Knowledge |
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[removed] |
Bias |
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[removed] |
Mood |
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[removed] |
Feedback |
5 points
Question 9
Most safety experts agree that most mishaps in the workplace involve human errors of __________ or commission.
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formCheckList.addElement(new Check_Answer({ref_label:”9″,name:”mc-ans-_101772801_1″})); [removed] |
planning |
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[removed] |
omission |
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involvement |
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[removed] |
attitude |
5 points
Question 10
Which of the following is NOT a possible format to communicate information?
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formCheckList.addElement(new Check_Answer({ref_label:”10″,name:”mc-ans-_101772802_1″})); [removed] |
Formal report |
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[removed] |
Meeting minutes |
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[removed] |
Television |
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[removed] |
Material Safety Data Sheet (MSDS) |
Question 11
1.
Discuss the Williams-Steiger Occupational Safety and Health Act of 1970. Did it accomplish what it was meant to do? What documentation is there to either prove/disprove your answer? Be specific and provide examples.
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