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Review chapter 17 of the course text.
Application portfolio management (APM) represents a process of continual refinement.
In your own words discuss the various capabilities of APM. – 250words
Discussion 2:
Review chapter 18 of the course text.
In your own words, discuss the key organizational enablers for effective demand management. – 250 words
Case Study 1:
Read the Customer Service at Datatronics Case Study on pages 268-272 in the textbook.
Answer the Discussion Questions at the end of the Case Study.
– 1000 words , APA format
Case Study 2:
Read the CRM at Minitrex Case Study on pages 265-267 in the textbook.
Answer the Discussion Questions at the end of the Case Study.
– 1000 words , APA format
Textbook :
James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015, ISBN-13
978-0-13-354424-4.
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