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Description / paper instructions
Quality Culture – QLTY 480 (Fall 2019)
Assignment
Assignment:
This assignment is a summative assessment tool and it counts to 15% of the total grade of the course. The assessment is linked with the learning outcomes K1, K2 and S1 as defined by the course syllabus.
The assignment needs to be worked out in groups of three (minimum) to five (maximum) learners. Please choose your team to work with and submit the names as soon as possible. The assignment consists of two parts; literature review and quality audit, as follows:
- Stakeholders’ analyses [5 marks]: Choose one organisation, public or private, in the UAE or aboard, then:
- Write a short paragraph about the organisation focusing on its scope, products/services, a brief on the context it operates in, as well as its owners/shareholders (or the top-level accountability line for public organisations).
- Do a detailed stakeholders’ analyses (in a table format only) identifying its shareholders/governing body, suppliers and customers. For each category of stakeholders identify the main interests of each stakeholder.
- Quality audit [10 marks]: Pretending that you are a customer of this organisation and you have been asked to carry out a second-party audit;
- Prepare a detailed audit plan to cover the scope of auditing the organisation against Clause 8.3 (Design and Development for Products and Services), Clause 8.6 (Release of Products and Services), Clause 9.2 (Internal Audit); as well as Clause 10.2 (Non-Conformity and Corrective Actions) of the QMS ISO-9001:2015
- From the available information about the organisation, identify two relevant key strengths and two areas for improvement, taking the requirements of ISO-9001 as a reference. Please make necessary assumptions if data are not available.
Submission Deadline:
Written report needs to be submitted latest by 26th March 2020.
Style and word count:
- Report needs to be written in 12-point text and 1.5-line spacing.
- Maximum word count is 1300 excluding references (if any)
Note: Please observe plagiarism and referencing standards and styles throughout!
Assessment Rubric:
Assignment will be graded; maximum of 15 points: Outstanding 14-15, Good 11-13, Acceptable 9-10, Unacceptable 8 or below.
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Outstanding |
Good |
Acceptable |
Unacceptable |
| Part A:
Stakeholders’ Analyses
(5 marks)
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i) Writes a brief but full introduction about the organization covering its products/services, scope of operation and their owners/shareholders or governing body.
ii) Draws accurate stakeholders’ analyses, identifying correct main interest for each stakeholder.
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i) Writes a full introduction about the organization covering all the mentioned aspects, but the introduction might be either not clear or long!
ii) Draws accurate stakeholders’ analyses, identifying correct main interest, but one of them is either missing the relevant analyses of it is not accurate.
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i) Writes an introduction about the organization covering most of the mentioned aspects but missing at least one aspect.
ii) Draws accurate stakeholders’ analyses, identifying correct main interest, but two of them is either missing the relevant analyses or it is not accurate.
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i) Misses the introduction or writes an introduction that misses majority of the aspects.
ii) Draws stakeholders’ analyses, identifying main interest, but the analyses are not accurate for the majority of them.
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| Part B:
Quality Audit
(10 marks)
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i) Produces a detailed audit plan that covers all the requirements of the Clause 8 and 10.1 of ISO-9001:2015. The plan should identify scope of audit, reference, onsite activities and relevant documents to look for. ii) Identifies two relevant key strengths and two relevant key areas for improvement. |
i) Produces a detailed audit plan that covers most of the requirements of the Clause 8 and 10.1 of ISO-9001:2015. The plan might not be clear or detailed in some aspects, however.
ii) misses out one of the strengths or areas for improvement
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i) Produces an audit plan that covers a number of the requirements of the Clause 8 and 10.1 of ISO-9001:2015. The plan might not be clear or detailed in many aspects, however.
ii) misses out two of the strengths or areas for improvement
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i) Misses to produce a plan, or produces an audit plan that is not clear or detailed in the majority of aspects, however.
ii) misses out three or more of the strengths or areas for improvement
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