Penn foster exam 060141rr | Management homework help

1.   Margaret, a new manager at The Royal Deli, has been asked to focus on the competitive environment of the organization. Which of these factors is among those that Margaret should focus on? 

 A. Demographics

 B. Government policies

  C. Suppliers

  D. Technology

2.   In an attempt to improve customer service, Cobalt Toys Inc. decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, Nuance Games Corp., seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Nuance Games into Cobalt Toys. Which of the following is being implemented by Cobalt Toys? 

 A. Cooperative action

 B. Benchmarking

  C. Strategic maneuvering

 D. Environmental dynamism

3.   Which of the following best describes management? 

  A. The method of executing, responding, and delivering results in a fast and timely manner

  B. The technique of keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers

  C. The introduction of new goods and services

  D. The process of working with people and resources to accomplish organizational goals

4.   Why is Taylor’s theory criticized? 

 A. Because it was too simplistic to be applicable to the real world

 B. Because it ignored job-related social and psychological factors by emphasizing only money as a worker incentive

 C. Because it was vested in too many people

 D. Because it treated the principles as universal truths for management

5.   According to Abraham Maslow, the most advanced human need is for 

  A. safety.

  B. self-actualization.

  C. esteem.

  D. love or belonging.

6.   ________ is keeping costs low enough to achieve profits while pricing products at levels that are attractive to consumers. 

  A. Price control

  B. Total quality control

  C. Cost competitiveness

  D. Margin maximization

7.   _______ is a manager’s ability to stimulate people to be high performers. 

  A. Planning

 B. Controlling

 C. Organizing

  D. Leading

8.   In the context of Henri Fayol’s 14 principles of management, _______ refers to making expectations clear and punishing violations. 

  A. order

 B. discipline

  C. scalar chain

 D. authority

9.   When Alex, the marketing manager of Hartwell Inc., realized that his plan to increase sales levels wasn’t producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of 

  A. leading.

 B. planning.

 C. organizing.

 D. controlling.

10.   Kegg’s Cereals Inc. is a major supplier to almost all grocery store chains. It has most of the valuable shelf space in the cereal aisle. Which of the following is true based on this information? 

  A. There are few entry barriers.

  B. The threat of new entrants is low.

 C. Competitors have the larger market share.

 D. Government regulation of cereals is high.

11.   The classical approaches as a whole were criticized because 

  A. most managers weren’t trained in using the classical approaches.

  B. they usually stressed one aspect of an organization or its employees at the expense of other considerations.

  C. they assumed employees wanted to work and could direct and control themselves.

  D. they overemphasized the relationship between an organization and its external environment.

12.   Managers rely on the methods of qualitative management as the _______ approach to decision making. 

  A. primary

  B. only

  C. definitive

 D. supplemental

13.   _______ managers are typically concerned with the interaction between an organization and its external environment. 

 A. Middle-level

 B. Frontline

  C. Top-level

 D. Regional

14.   When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on? 

 A. Disturbance handler

 B. Resource allocator

  C. Liaison

 D. Negotiator

15.   A manager assumes workers are lazy and irresponsible and require constant supervision and external motivation to achieve organizational goals. Which of the following does the manager most likely follow? 

 A. Sociotechnical systems approach

 B. Bureaucracy approach

  C. Theory X

  D. Human relations approach

16.   Lindsay Pharmacy Corp. and Allman Medicines Corp. have joined forces with one another to fight for healthcare reform. This action of the two companies is referred to as 

  A. domain selection.

  B. coalition.

  C. merger.

 D. benchmarking.

17.   _______ skills influence a manager’s ability to work well with people. 

 A. Decisional

  B. Technical

 C. Professional

 D. Interpersonal

18.   Which of the following was a major contribution of management guru, Peter Drucker? 

  A. The need for organizations to set clear objectives and establish the means of evaluating progress toward those objectives

  B. The ability to urge US firms to fight their competition by refocusing their business strategies on several drivers of success, like people and customers

  C. The focus on the areas of organizational learning and change

  D. The discovery that great companies are managed by “level 5 leaders” who often display humility while simultaneously inspiring those in the organization to apply self-discipline

19.   In 1776, _______ discussed control and the principle of specialization with regard to manufacturing workers. 

  A. Adam Smith

 B. Frederick Taylor

  C. Max Weber

 D. Douglas McGregor

20.   As one of Henri Fayol’s 14 principles of management, initiative refers to 

 A. determining the relative importance of superior and subordinate roles.

 B. assigning only one supervisor to each employee.

 C. promoting a unity of interests between employees and management.

 D. encouraging employees to act on their own in support of the organization’s direction