Part A: Plan And Participate In A Continuous Improvement Session (Role-Play)

Choose one of the 3 scenarios given, then develop the continuous improvement session based on the scenario.

Plan continuous improvement session Rapid Improvement Event (RIE):

1.Describe the current state

2.Identify gaps and problems (wastes)

3.Brainstorm solutions

4.Define the future state

5.Implement as much as possible and develop a plan for remaining open items.

Report on Continuous Improvement session conducted

a.Explain the purpose of the session. Refer to performance information and relate the session to business operations and organisational/team goals.

b.Explain how you build enthusiasm for the process.

c.Seek input for improvements using an appropriate tool and record the outcomes. (Use information from the scenario chosen)

d.Consider relevant legislation when conducting the session such as WHS Act, Anti-Discrimination Act.

Part B: Follow-Up Communications

a.an email to the team or relevant management group or supplier

draft email to be sent to management of Australian Hardware in regard to the outcome of continuous improvement session 

b.a document, such as a flow chart, to be uploaded to the organisational intranet.

Attach an example of continuous improvement process flow chart and performance review process flow chart for Australian Hardware

Part C: Written Reflection

a.A description of the planning process you undertook to run the session and follow-up communication, including reference to the procedures followed, such as for running the session and communicating to the team. 

b.A discussion of how such a planning process should lead to effective knowledge management and incorporation of improvement into organisational future planning

c.A reflection on what you learned through the process of planning and running the session. What did you learn through running a team session and using Continuous Improvement facilitation tools that you couldn’t have learned as effectively through individual work?

d.A reflection on your own role as a facilitator of Continuous Improvement through effective planning, implementation, monitoring and taking action to effect improvements.

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