List the types of information that Club Car divisions CRM system makes available to sales representatives in the field. For each type of information, briefly explain how salespeoples remote access to that type of information can help them close sales on their customers sites.
Answer: Club Car divisions CRM system The CRM tool information that was initially used included information about consumer footfall and preferences and had some issues like the closure of the sales. This was because the customers were unable to be seen accurately and also the time consumption part was the data entry which the salespersons were indulged into for a long period of time. This led to bad experience for the customers that would take time to close the sales. Access to information on customer experience and expectations would help sales representatives close sales. The re-launch of the CRM system was done and the same dealt with less of data entry. The customers were given more time and this was possible because of the web site that the executives…
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Get Help Now!ould access and in the customer’s web site could interact with the price that the customers were looking for and close the deals faster than ever before. There was complete attention given to the customers due to this system in place. Hence, the CRM tool helped in achieving that was regarded as the target (Bruton, C. M. 2005). References: Schneider, G. P., & Bruton, C. M. (2005). Customer Relationship Managemnt At Club Car Division. In Allied Academies International Internet Conference (Vol. 7, P. 157).
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