HRM 500 MIDTERM PART 2………………………………………..
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In terms of the Job Characteristics Model, feedback refers to the extent to which _____.
Answer
a job requires a variety of skills to carry out the tasks involved in the job and its duties
employees are given the authority to make decisions
performance appraisals are perceived as transparent and fair by employees
a job requires a variety of skills to carry out the tasks involved
a person receives clear information about performance effectiveness from the work itself
Question 2
What is the result of an organization structure that is strongly based on function?
Answer
Organizational functions tend to align to the different divisions in the company.
Jobs tend to involve teamwork or broad responsibility.
Focus tends to be primarily on products or customer groups.
Workers tend to work alone at highly specialized jobs.
Decision-making tends to be highly decentralized.
Question 3
Which of the following job design techniques involving the addition of decision-making authorities to a job is credited to Frederick Herzberg?
Answer
Job extension
Job rotation
Job enrichment
Job enlargement
Job sharing
Question 4
_____ are the activities that a team’s members engage in to produce a given output.
Answer
Work processes
Task identities
Group dynamics
Job analyses
Ergonomic activities
Question 5
Job descriptions generally contain all of the following components EXCEPT _____.
Answer
the job title
a list of essential duties
a brief description of the responsibilities
the details of pay and benefits attached to the job
the details of the tasks involved
Question 6
A(n) _____ is an area of personal capability that enables employees to perform their work successfully.
Answer
competency
entity
identity
duty
opportunity
Question 7
The goals that are set in the human resource planning process should come directly from:
Answer
the mid-level managers.
the analysis of labor supply and demand.
the judgments and choices made by the technical experts in the organization.
the feedback provided by the organization’s customers.
the line workers at the grassroots level.
Question 8
Why is hiring new employees for every labor shortage not preferable?
Answer
The process will lead to an artificial scarcity in the labor market.
It would lead to reduced organizational control over the workers and process.
Selecting new employees attracts too many discrimination law suits.
If the shortage becomes a surplus, the organization may have to lay off employees.
The process may result in reduced quality and may affect standardization
Question 9
Which of the following options for avoiding an expected labor shortage has the benefit of being a relatively fast solution with high revocability?
Answer
Retrained Transfer
Turnover Reductions
New External Hires
Overtime
Technological Innovation
Question 10
_____ is the practice of hiring relatives.
Answer
Localism
Nepotism
Structuralism
Voluntarism
Abstractionism
Question 11
Outsourcing refers to:
Answer
contracting with another organization to perform a broad set of services.
licensing another organization to perform an organization’s business in a different country.
using a temporary or contract employee to fill a single job vacancy.
buying the necessary raw materials needed to perform a business from external agencies.
moving operations away from the home location to bring about cost savings.
Question 12
_____ formally lay out the steps an employee may take to appeal an employer’s decision to terminate that employee.
Answer
Leading indicators
Psychological contracts
Implicit contracts
Due-process policies
Employment-at-will contracts
Question 13
_____ validity is a measure of validity based on showing a substantial correlation between test scores and job performance scores.
Answer
Criterion-related
Diagnostic
Content
Convergent
Construct
Question 14
Which act prohibits preferential treatment in favor of minority groups?
Answer
The Americans with Disabilities Act of 199191
The Immigration Reform and Control Act of 1986
The Age Discrimination in Employment Act of 1967
The Civil Rights Act of 1991
The Fair Labor Standards Act of 1938
Question 15
Which of the following information does NOT need to be included in a job offer?
Answer
Employment history of the candidate
Job responsibilities
Work schedule
Rate of pay
Starting date
Question 16
For tests that measure abstract qualities such as intelligence or leadership skills, validity would best be established by _____ validation.
Answer
criterion-related
content
concurrent
construct
predictive
Question 17
Generally, the organization checks references _____.
Answer
only if it believes the information provided by the applicant is incorrect
immediately after the applicant submits a résumé
after it has determined that the applicant is a finalist for the job
because it is a legal requirement under EEO laws
of all applicants to a job
Question 18
Which type of interview allows the interviewer discretion in choosing the questions to be asked and generally includes open-ended questions about the candidate’s strengths, weaknesses, career goals, and work experience?
Answer
Behavioral
Situationa
Nondirective
Structured
Computerized
Question 19
The first step in the instructional design process is:
Answer
implementing a training program.
conducting a needs assessment.
selecting training methods.
ensuring employees’ readiness for training.
planning a training program.
Question 20
_____ refers to a process of systematically developing training to meet specified needs.
Answer
Fair representation
Orientation
Bumping
Instructional design
Organization analysis
Question 21
Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and Web sites?
Answer
Group building methods
Hands-on methods
Presentation methods
Object class methods
Experiential programs
Question 22
Which of the following defines needs assessment in the context of training?
Answer
It is the process of evaluating the organization, individual employees, and employees’ tasks to determine what kinds of training are necessary.
It is a combination of employee characteristics and positive work environment that permit training.
It is a process that evaluates the monetary needs of employees that can motivate them to undertake a training program.
It is an application that automates the administration and delivery of a company’s training program.
It is the process to determine employees’ characteristics to ensure their readiness for training.
Question 23
_____ is a computer-based technology that provides an interactive, three-dimensional learning experience.
Answer
Electronic performance support system
Instructional design
Learning management system
Benchmarking
Virtual reality
Question 24
Which of the following help a manager identify which employees need training?
Answer
Person analysis
Organization analysis
Task analysis
Trend analysis
Regression analysis
Question 25
_____ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.
Answer
Random testing
Benchmarking
Behavior modeling
Experiential training
Classroom learning
UPDATED VERSION
1. A(n) _____ is an area of personal capability that enables employees to perform their work successfully.
A. competency
B. entity
C. identity
D. duty
E. opportunity
2. Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?
A. job evaluation
B. job description
C. utilization analysis
D. conjoint analysis
E. job standardization.
3. In terms of the Job Characteristics Model, feedback refers to the extent to which _____.
A. a job requires a variety of skills to carry out the tasks involved in the job and its duties
B. employees are given the authority to make decisions
C. performance appraisals are perceived as transparent and fair by employees
D. a job requires a variety of skills to carry out the tasks involved
E. a person receives clear information about performance effectiveness from the work itself
4. The process of defining how work will be performed and what tasks will be required in a given job is known as _____.
A. job rotation
B. job evaluation
C. job design
D. job enrichment
E. job extension
5. The first step in the human resource planning process is:
A. forecasting.
B. goal setting.
C. program implementation.
D. program evaluation.
E. performance evaluation.
6. In the context of HR planning, implementation that ties planning and recruiting to the organization’s strategy and to its efforts to develop employees becomes a complete program of:
A. reengineering.
B. total quality management.
C. benchmarking.
D. talent management.
E. workforce utilization.
7. The most widespread methods for eliminating labor shortages are:
A. outsourcing work and work sharing.
B. hiring temporary workers and outsourcing work.
C. retrained transfers and turnover reduction.
D. overtime and new external hires.
E. overtime and retrained transfers.
8 . A phased-retirement program refers to:
A. laying off older employees in small batches.
B. giving lucrative incentives to a large number of older employees to voluntarily retire.
C. reducing the number of hours older employees work as well as the cost of these employees.
D. giving older employees a certain time limit to voluntarily retire.
E. offering alternative work locations and work responsibilities to older employees.
9. A phased-retirement program refers to:
A. laying off older employees in small batches.
B. giving lucrative incentives to a large number of older employees to voluntarily retire.
C. reducing the number of hours older employees work as well as the cost of these employees.
D. giving older employees a certain time limit to voluntarily retire.
E. offering alternative work locations and work responsibilities to older employees.
10. _____ are people who apply for a vacancy because someone in the organization prompted them to do so.
A. Direct applicants
B. Natural applicants
C. Neutral applicants
D. Referrals
E. Internal applicants
11. Which of the following types of jobs would most likely force an organization to use external recruitment methods?
A. Technical positions
B. Business analyst positions
C. Supervisory positions
D. Entry-level positions
E. Middle-management positions
12. Which of the following tests assess how well a person can learn or acquire skills and abilities?
A. Personality inventories tests
B. Work sample tests
C. Achievement tests
D. Aptitude tests
E. Physical ability tests
13. Generally, the organization checks references _____.
A. only if it believes the information provided by the applicant is incorrect
B. immediately after the applicant submits a résumé
C. after it has determined that the applicant is a finalist for the job
D. because it is a legal requirement under EEO laws
E. of all applicants to a job
14. Methods that provide economic value greater than the cost of using them are said to have _____.
A. reliability
B. utility
C. validity
D. generalizability
E. dependability
15. Methods that provide economic value greater than the cost of using them are said to have _____.
A. reliability
B. utility
C. validity
D. generalizability
E. dependability
16. A typing test for an administrative assistant’s job is an example of a(n) _____ test.
A. job performance
B. cognitive ability
C. physical ability
D. personality inventories
E. emotional intelligence
17. Which act prohibits preferential treatment in favor of minority groups?
A. The Americans with Disabilities Act of 199191
B. The Immigration Reform and Control Act of 1986
C. The Age Discrimination in Employment Act of 1967
D. The Civil Rights Act of 1991
E. The Fair Labor Standards Act of 1938
18. A reliable test would be one for which scores by people with similar attributes have a correlation close to _____.
A. 1.0
B. 0
C. -1.0.
D. -10.0
E. ?
19. The simplest approach to evaluating training is to:
A. use only a pretest.
B. calculate the ROI.
C. conduct pretests and posttests on all trainees.
D. use only a posttest.
E. compare pretest and posttest scores of the trained group with those of an untrained group.
20. (n) _____ is a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills.
A. restrictive covenant
B. premium only plan
C. case study
D. pareto chart
E. avatar
21. Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes:
A. virtual reality
B. self-directed learning
C. action learning
D. business games.
E. simulations.
22. _____ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.
A. Random testing
B. Benchmarking
C. Behavior modeling
D. Experiential training
E. Classroom learning
23. An organization’s planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors is known as:_____
A. attrition.
B. benchmarking.
C. Training.
D. compensation.
E. electromation.
24. Which of the following is an example of an on-the-job training method?
A. Bumping
B. Benchmarking
C. Apprenticeship
D. Adventure learning
E. Action learning
25. Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and Web sites?
A. Group building methods
B. Hands-on methods
C. Presentation methods
D. Object class methods
E. Experiential programs
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