HSA 599 Week 10 Discussion
(1) – Developing an Action Plan
Q. Imagine that you are the Director of the Admitting Department of a hospital, and your strategy to increase
patient satisfaction is to hire additional sta to register patients. Outline the action plan (who, what, and
when) that you would use in order to eectively implement your strategy. (Consider a time where you or
someone you know visited the admitting department of a hospital.)
Q. From the scenario in part 1 of this discussion, determine two specic unit objectives that would help to
ensure the success of your strategy. Provide a rationale for your response.
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