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Explain how Trillium’s distributed leadership structure and projects could be seen as a team building organizational development (OD) initiative. 4. Discuss why Trillium has chosen to use internal change agents and the implications of this decision.

Explain how Trillium’s distributed leadership structure and projects could be seen as a team building organizational development (OD) initiative. 4. Discuss why Trillium has chosen to use internal change agents and the implications of this decision.

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A forced merger between two different organizations is not a typical predictor of major quality awards and top employer awards. Yet that is exactly the case for Trillium Health Centre. Trillium came about in 1998 as a result of the Government of Ontario merging Queensway General Hospital and Mississauga Hospital. One of the largest community hospitals in Canada (and it retains the two locations), Trillium now serves over one million people in the Mississauga and West Toronto region and has achieved amazing successes:
• From 2001-2004 Trillium ranked as one of Canada’s Top 100 Employers.
• In 2004, Trillium was the first multi-site hospital in the world to receive ISO 14001 registration.
• In 2009, Trillium was inducted into the National Quality Institute’s Canadian Hall of Excellence.
• Trillium has earned awards in areas as diverse as innovations in patient safety, environmental leadership, and innovations in patient information technology
What lies behind Trillium’s achievement as one of the most rapid and successful hospital mergers in Ontario? Why didn’t animosity and resentment create an obstacle? Many credit CEO Ken White’s vision of the power of distributed leadership. “[Our] principles are based on the belief that people don’t just come for their day jobs, they come with leadership skills from other work they do outside the organization and a passion to make a difference.” Knowing that hospitals are typically hierarchical structures with clear authority relationships, the success of White’s “1001 Leaders” concept shows how much cultural change was part of the merger’s success.
Making Distributed Leadership a Reality
Trillium supported leadership initiatives through a comprehensive planning process. Staff development was undertaken to develop leadership skills through courses and opportunities for learning on-the-job. Trillium identified organizational and patient-centred projects, dedicated funds to the projects and offered formal secondments to front-line staff to put those projects into action. External experts mentored staff in improvement methods, and project management consultants introduced a systematic approach to planning, implementing and evaluating projects.


 

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