using t Show more Quality and performance improvement in healthcare analyze the Case of the Belated Lab Test using the 4-step model. You will be creating the first steps of a performance improvement plan for this case study.Written Essay 3 pages to include Introduction: Introduce what your analysis will include and what topics you will cover. Include a preview of your findings of performance opportunities. Body: Be sure to address all of the following elements:Identify any internal and external customers that this situation affects.Evaluate how satisfied each customer is with the current performance:Construct a plan for how you would measure each customers expectations and whether they are satisfied with the current performance. Examine each customers requirements for the performance measure: what is each customer expecting? Describe at least two types of tools that you would use to determine their expectations and measure their satisfaction. Conclusion: Summarize your findings and conclude with a list of performance opportunities that will need to be addressed by future work teams. Show less
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