Discuss how positive and poor customer service can affect consumer behavior within the venue-Explain the importance of competent communication and decision making in the venue, and how the concept of control is used in the venue
PART 1
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Get Help Now!We have discussed various types of venues within the hospitality industry. Please choose one of the venues that is of the most interest to you and write a research paper of no less than three pages, not including the title page and references, covering the following topics:
ï‚· how technology is utilized in the venue,
ï‚· career opportunities within the venue, ï‚· marketing strategies within the venue,
ï‚· how positive and poor customer service can affect consumer behavior within the venue,
ï‚· the importance of competent communication and decision making in the venue, and
ï‚· how the concept of control is used in the venue.
Please be certain that all references, including your textbook, are cited properly using APA format.
PART 2
Initially, review the issues discussed in this unit, such as marketing and hospitality management styles. Then, search for two articles pertaining to each issue. The articles should be less than three years old and should exceed three pages in length. Analyze and evaluate the articles as to their relevance in todayâ€s marketplace, and organize your Article Critique as follows:
ï‚· Part 1 of the critique consists of the identification of the articles. Be certain that you provide readers with enough information about the articles so they will be able to locate the articles.
ï‚· Part 2 presents an abstract of each article in which you briefly summarize the main points the author established.
ï‚· Part 3 offers your actual critique of the articles. You are to provide your reaction (insightful, critical, and logical) to the points the authors made. A simple statement of agreement or disagreement is not sufficient. While you may make such a statement by way of an introduction to your reaction, you must clearly and logically state the reasons for the position you have taken toward the data presented within the articles. Your paper should be a minimum of 1,000 words. Use APA style.
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