Communication Dilemmas
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Paper instructions:
HSA 4110
EXAM #4 Due Date – December 1, 2013
Write an 8- to 10-page (this excludes title and reference pages) paper addressing the questions associated with the case study listed below. Cite a minimum of 5 references (one can be the textbook). Your paper should be double-spaced 12 pt. Times New Roman font. Throughout your assignment, be sure to cite ALL sources that you use. Follow APA guidelines.
Please review Turnitin.com instructions in the syllabus. This is an internet-based service for screening written assignments for unoriginal text and identifying the sources. You will be submitting all written assignments to TurnItIn.com to obtain an “originality report†on it. The originality report identifies verbatim text from a database and identifies the source. A paper that indicates 30% or more of direct quoting and/or lack of citations and referencing will earn a 0.
THE COMMUNICATIONS DILEMMA
You are new in the administration department at Miami Memorial Hospital. You job is internal communications and your boss, the head of the administration department, has indicated that you have a major challenge before you.
The new head of Miami Memorial Hospital is not trusted by many of his employees. Some grudgingly admit that Dr. John Smith came into a tough situation, but even his supporters say that he doesnâ€t communicate well. During Dr. Smithâ€s first 6 months, fifty employees were laid off; two long term care employees were demoted, resulting in grievance and lawsuits against Miami Memorial. Dr. Smith fired the education and training manager, a popular leader for eighteen years, and replaced him with a creative but emotional person from another department. Corporate organizational behavior surveys given to employees showed very low rankings on employee satisfaction and motivation. Employees were also vocal about the lack of recognition, a fear of reprisal for speaking up, and the use of organizational resources.
Address the questions listed below:
? 1. As the person responsible for internal communications, what would you do first when receiving this information?
? 2. How might you gather information from employees?
?3. Who would you involve in planning and decision making?
?4. How would you advise Dr. John Smith?
?5. What methods of communication would you recommend?
?6. What type of barriers do you foresee with your chosen methods of communication?
?7. Moving forward, what kind of strategies would you use to improve the organizations†communication process overall?
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